Refund and Return Policy

Refund and Return Policy

Effective Date: 01/01/24

Thank you for shopping at GeoTrencher.nz. We appreciate your business and are committed to ensuring your satisfaction with your purchase. Please read our Refund and Return Policy carefully.

1. Refunds

a. We offer a [number]-day money-back guarantee. If you are not completely satisfied with your purchase, please contact us at [support@geotrencher.nz] within [number] days of receiving your product to initiate a refund.

b. To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as you received it.

c. Once we receive the returned product and verify its condition, we will process the refund to the original payment method within [number] business days.

d. Shipping costs are non-refundable. You are responsible for the cost of returning the product unless the return is due to our error.

2. Returns

a. If you wish to return a product, please contact us at [support@geotrencher.nz] within [number] days of receiving your order. We will provide you with instructions for returning the product.

b. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as you received it.

c. You are responsible for the cost of returning the product, unless the return is due to our error.

3. Damaged or Defective Products

a. If you receive a damaged or defective product, please contact us at [support@geotrencher.nz] within [number] days of receiving your order. We will arrange for a replacement or refund.

b. In the case of damaged or defective products, we will cover the cost of return shipping.

4. Contact Information

If you have any questions or need further assistance regarding our Refund and Return Policy, please contact us at:

Email: [support@geotrencher.nz]

5. Amendments

We reserve the right to modify or update our Refund and Return Policy at any time. Changes will be effective upon posting on the GeoTrencher.nz website.